Privacy Policy
1. Who We Are
Business Name: Miki Roofing Ltd
Website: https://mikiroofing.ca
Email: info@mikiroofing.ca
Phone: +1 (437) 225-8085
Service Area: Toronto, the GTA, York Region, and Simcoe County
2. Information We Collect
When you use our website, request a quote, or contact us, we may collect:
- your name
- phone number
- email address
- city or area
- property type
- service requested
- project details or message content
- photos or attachments you choose to upload
We may also collect limited technical information automatically, such as:
- IP address
- browser type
- device information
- pages visited
- date and time of your visit
- cookie-related data
3. How We Use Your Information
We use personal information to:
- respond to quote requests and inquiries
- contact you about roofing services
- schedule consultations, inspections, or follow-up communication
- review project details and uploaded photos
- improve website functionality and user experience
- monitor website security and reduce spam or abuse
- meet legal, regulatory, or record-keeping obligations
4. Consent
By submitting your information through our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual limitations, by contacting us.
5. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our website or business, such as:
- website hosting providers
- form processing tools
- email service providers
- chat or customer support tools
- analytics or security providers
Service Providers
We may share personal information with trusted third-party service providers that help us operate our website and communicate with customers, including website hosting providers, form tools, email services, analytics providers, security services, and live chat providers such as Tidio.
6. Cookies and Website Tools
Our website may use cookies or similar technologies to:
- improve site performance
- remember preferences
- support analytics
- provide chat or form functionality
- help with security and spam prevention
You can control cookies through your browser settings. Disabling cookies may affect some website features.
Cookies and Similar Technologies
Our website may use cookies or similar technologies in connection with live chat and chatbot tools, including Tidio, to enable chat functionality, remember preferences, improve user experience, and support analytics or security features.
7. Third-Party Services and Links
Live Chat, AI Chatbot, and Customer Support Tools
Our website may use Tidio, a live chat and chatbot platform, to provide customer support, answer common questions, and help visitors communicate with us more easily. If you use the chat widget, personal information you provide through the conversation, such as your name, phone number, email address, and message content, may be collected and processed. Additional technical information, such as IP address, browser type, device information, and website usage data, may also be processed to operate the service, improve functionality, and maintain security.
We use this information to respond to inquiries, improve customer service, and support website communication tools. Tidio may process this information on our behalf as a third-party service provider. You can learn more by reviewing Tidio’s Privacy Policy.
8. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, or as required by law.
9. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed to be 100% secure.
10. Your Rights
Subject to applicable law, you may request to:
- access the personal information we hold about you
- correct inaccurate information
- withdraw consent to certain uses
- ask questions about how your information is handled
To make a request, contact us using the details below.
11. Children’s Privacy
Our website is intended for general business use and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our contact forms.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.